Privacy Policy

Last Updated: December 2, 2025

THIS PRIVACY POLICY DOES NOT APPLY TO PROTECTED HEALTH INFORMATION (“PHI”) REGULATED BY THE HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996 AND ITS IMPLEMENTING REGULATIONS (“HIPAA”). TO LEARN MORE ABOUT HOW YOUR TIME HANDLES PHI, PLEASE SEE OUR Notice of Privacy Practices.

Your Time Behavioral & Mental Health LLC, including subsidiaries, parent, and affiliates (collectively, “Your Time”, “YTBMH”, “we”, or “us”) is committed to respecting your privacy. This Privacy Policy, together with our Terms of Service and Notice of Privacy Practices, will help you better understand how we collect, use, and share your personal information when you use our website (www.yourtimebmh.com, our “Site”), our SimplePractice web and mobile applications (our “Platform”), and related products or services (together, our “Services”). By using Your Time’s Services, you are consenting to the practices described in this Privacy Notice.

WHAT PERSONAL INFORMATION DO WE COLLECT ABOUT YOU?

We collect personal information about you when you use our Services, request or participate in an appointment with Your Time Practitioners and/or our Care Team, or otherwise interact with Your Time. The information we collect includes the following categories of personal information from or about you:

• Identifiers, such as your full name, home address, phone number, email address, username and password, member identification number, policy or plan number, and Internet protocol (“IP”) address.
• Health information, such as you or your dependent’s physical and mental wellness background, lifestyle, medical history, medical condition, healthcare providers, your reason(s) for visiting a healthcare provider, date of visit(s), diagnoses, treatment plans, laboratory results, payment data, insurance information, claims data, and information about your health and/or disability status.
• Demographic information, such as you or your dependents’ age, date of birth, sex, gender, national origin, citizenship, race, marital status, sexual orientation, medical condition, and information about your health and/or disability status.
• Usage information, such as information about your usage of the Platform or the Services.
• Transaction information, such as claims information, information about payment methods, and related financial information.
• Information you submit to us via the Services while communicating with our Care Team or Practitioner network.
• Device and electronic network activity information, including information      from devices you use to connect to our Services, such as your computer or mobile device. The information we receive from these devices may include browsing IP address, physical location including Global Position System (“GPS“) data, unique device identifiers such as Media Access Control (“MAC“) address, usage information, crash data, device performance characteristics and hardware information, battery status, Wi-Fi network information, browsing history, search history, clickstream patterns, session information, browser and operating system type, navigation paths, date/time stamps, cookie identifiers, language preferences, profile or user information associated with your social media account, and other information about how you interact with our Site.

HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We collect personal information directly from you, and from other sources. Depending on how you use our Services, we may collect information via the following means:

• Directly from you. We may collect personal information directly from you      through your use of our Services, completion of registration, feedback, diagnostic assessments, “homework”, or offboarding forms, account creation, counseling sessions, communications with Your Time and its providers and Care Team, content that you post on the Services.
• Directly from your device. We may collect personal information directly from your device using automated technologies. For example, when you access our Site, we automatically collect your device IP (Internet protocol) address and other information about your device including your browser type, operating system, and information about cookies that may be located on your device.
• From third parties (including your health plan). We may receive personal information about you from third parties, such as your health plan, intermediaries between your health plan and Your Time, and from family members and personal representatives who are registered with or interact with Your Time. If you have any questions about our use of information provided by your health plan, please refer to your health plan’s Notice of Privacy Practices. If you are interacting with our Site as a potential customer of Your Time, such as through our “Contact Us” page, we may supplement your personal information with information we receive from third parties and combine this information with the information we collect about you to help us tailor our communications and improve our Services.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We may use your personal information for the following purposes, depending on your relationship with Your Time and how you use our Services:

• Provide our Services. We may use your personal information to provide our Services, connect you with our Practitioners and coaches, refer you to other medical providers, process payments, reimbursements, and claims, communicate with your group health plan, or insurer to verify eligibility for our Services, coordinate care, administer your health benefits, create and maintain your account, and respond to your questions and comments.
• Communicate with you. We may use your personal information to send you marketing and other information about our Services, send you educational materials, and obtain and respond to your feedback, questions, and comments.
• Improve our Services. We may use your personal information to improve our Services, perform market research and analysis, assess how our Services are being used, and develop new Services.
• Secure our Services and systems. We may use your personal information to maintain the security and integrity of our Services, detect potential security vulnerabilities and incidents, protect our Services against fraudulent and illegal activity, and enforce our Terms of Use.
• For research and development. We may de-identify, pseudonymize, or      anonymize your personal information by removing certain identifiable data      points (such as your name, email address, or linkable tracking ID) that makes the data personally identifiable to you or through other means. We do this so that, where permitted by law, we can conduct research (for example exploring how to improve clinical outcomes) and develop our products and Services.
• Comply with legal obligations. We may use your personal information to comply with our legal obligations, including maintaining records of our compliance with federal and state law requirements, and responding to court orders or subpoenas. Absent exigent circumstances, we will only provide your personal information in response to a third-party subpoena if it is issued by a court with jurisdiction to compel us to produce your personal information, and we believe we are legally bound to do so. We may also use your personal information to establish, exercise, or defend legal claims.

We may also use your personal information for other purposes consistent with the context of the collection of your personal information, for internal business purposes and decision-making, for additional purposes disclosed to you at the time your personal information is collected, or with your consent.

WHEN AND WHY DO WE SHARE YOUR PERSONAL INFORMATION?

We may share your personal information with the following groups of people:

• Service providers. We may share your personal information with service providers that we use to help us operate our business, including: maintaining, operating, hosting, and improving our Services; claims and payment processing; communicating with customers or business partners; data analytics; and marketing and advertising. We try to limit our service providers’ use of your information to that which may be necessary to perform their services for us.
• Practitioners. When you choose to engage with a mental health professional via our Services (the “Practitioners”), we share your personal information with them so that they may provide Services.
• Your Health Plan. We may share certain personal information with your health plan including your subscriber id, amount spent on applicable services, and satisfaction survey results. In certain circumstances, when permissible under applicable laws, your group health plan may ask that we share certain personal information with a third-party designated provider to use for their own purposes, such as cost analysis and understanding care outcomes or providing incentives. We may also share your personal information with your group health plan or insurer consistent with our obligations under HIPAA.

Additionally, we may share your personal information: (i) in the event of a bankruptcy, merger, acquisition, sale of all or part of our business, or other change or ownership or control (whether in whole or in part), subject to compliance with applicable legal requirements; (ii) when legally required in response to a binding and enforceable legal request, subpoena, court order, or similar legal instrument; and (iii) in order to protect our Services from security threats or unlawful or abusive conduct. Finally, we may share certain deidentified, aggregated, and statistical information with clearinghouse entities, program administrators, and/or academic and institutional review boards.

We do not share SMS consent with third parties. See section SMS/TEXT NOTIFICATIONS AND MARKETING in our Terms of Service for more information about SMS messaging.

WHAT ARE YOUR RIGHTS OVER YOUR PERSONAL INFORMATION?

We believe you should be able to access and control your personal information no matter where you live. Depending on how you use our Services, you may have the right to request access to, correct, amend, delete, port to another service provider, restrict, or object to certain uses of your personal information. We will not charge you more or provide you with a different level of service if you exercise any of these rights. Please note that a number of these rights apply only in certain circumstances, and all of these rights may be limited by law or by our legal obligations to others. Additional information about some of these rights is included in the regional disclosures sections below.

If you wish to submit a request, please contact us using the contact information below. If you are not happy with our response to a request, you can contact us to resolve the issue.

Finally, because there is no common understanding about what a “Do Not Track” signal is supposed to mean, we do not respond to those signals in any particular way.

WHERE DO WE SEND YOUR PERSONAL INFORMATION?

Your Time is a U.S. based company, providing Services entirely within the United States and United States Territories, and we make every effort to share your personal information only with U.S. based third-parties. In the normal course of operating our business, unless otherwise restricted or prohibited, we may send your personal information outside of the United States. If this occurs, this information may be subject to the laws of the countries where we send it, and we will take steps to protect your information when we send your information across borders.

HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

We implement and maintain appropriate and reasonable technical, physical, administrative, managerial, and organizational security measures designed to safeguard your personal information. 

Please note, however, we cannot fully eliminate security risks associated with the storage and transmission of personal information. You also must keep your password secure and your account confidential. If you have reason to believe that the security of your account has been compromised, please notify us immediately at privacy@yourtimebmh.com.

UNSUBSCRIBING FROM MARKETING

If you would like to stop receiving newsletters or other marketing or promotional messages, notifications, or updates, you may do so by following the unsubscribe instructions that appear in these e-mail communications or contact us at privacy@yourtimebmh.com. Please be advised that you may not be able to opt-out of receiving certain service or transactional messages from us, including legal notices.

CHILDREN’S PRIVACY

Our Services are not directed at minors. If you are under the age of thirteen at the time of registration, you may not register for Your Time services. Except under conditions permitted by state law, minors between the ages of 13 and 18 cannot use our services without the presence of a parent or guardian. Please note the following:

• Mental Health Counseling – All Minors. If you are a parent, legal guardian, or personal representative of a minor child, you may, in compliance with our Terms of Service, use our Services on behalf of this minor child. Any personal information you share with us on behalf of your minor child will, at your direction, be processed in accordance with this Privacy Policy. By providing personal information about your minor child, you are agreeing that you have the legal right to do so.
• Mental Health Counseling - Teens. Certain states may allow minors reaching a certain age to access mental health services directly for a limited period of time (and/or number of sessions) before requiring parent or guardian notification or approval. If your state law allows it, you may contact us for this purpose.
• Other Products and Services. If you are an individual looking to access our Site for our other products and services, you must be 13 years old or older.

LINKS TO OTHER SITES

Our Services may link to content from another website, application, or service. Please note that we have no control over and are not responsible for these external sites, their content, or any goods or services available through them. This Privacy Policy does not apply to those external sites, and we encourage you to review their independent privacy statements.

HOW LONG DO WE KEEP YOUR INFORMATION?

We will keep your personal information only for as long as necessary to fulfill the purposes for which we have collected it. To determine the appropriate retention period, we consider the amount, nature and sensitivity of your personal data, the nature of our relationship with you, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and any applicable legal requirements. We will also retain and use your personal information to the extent necessary to comply with our legal and contractual obligations, resolve disputes, and enforce our policies.

CALIFORNIA RESIDENTS

The California Consumer Privacy Act or “CCPA” (Cal. Civ. Code § 1798.100 et seq.), as amended by the California Privacy Rights Act (“CPRA”), affords consumers residing in California certain rights with respect to their personal information. So, in addition to the notices provided above, if you are a California resident, this section applies to you as indicated.

California law requires that we provide transparency about personal information we “sell” or “share.” “Sale,” for the purposes of the CCPA, broadly means scenarios in which we have disclosed personal information with partners in exchange for valuable consideration, while “sharing” means we have disclosed information to a third-party for cross-context behavioral advertising. In addition, the CCPA has been interpreted to deem this “sharing” to also be a form of “sale.” Accordingly, in the preceding twelve (12) months, Your Time has not “sold” or “shared” your personal information to or with third parties for cross-context behavioral advertising, such as targeting of advertising to you based on your personal information obtained from your activity across businesses, websites, apps, and services other than our Services.

We do not knowingly sell or share personal information about you.

For more information about your rights under the CCPA, visit California Consumer Privacy Act (CCPA)

COLORADO RESIDENTS

The Colorado Privacy Act or “CPA” also provide consumers residing in the State of Colorado certain rights with respect to their personal information. Colorado's privacy law requires that we notify you if we use your information for Targeted Advertising. Targeted Advertising means displaying advertisements to you where the advertisement is selected based on personal information obtained from your activities over time and across nonaffiliated websites or online applications to predict your preferences or interests. 

We do not use your personal information for targeted advertising.

For more information about your rights under the CPA, visit Colorado Privacy Act (CPA)

RESIDENTS OF OTHER U.S. STATES

If you are a resident of another U.S. State, you may also have one or more of the following legal rights over your personal information:

• The right to access your personal information.
• The right to correct your personal information.
• The right to delete your personal information.
• The right to opt in or opt out of certain types of personal information processing.
• The right to opt out of the processing of your personal information for purposes of (i) targeted advertising or (ii) automated decision-making or profiling in furtherance of decisions that produce a legal or similarly significant effect on you.

If you choose to exercise any of these rights, Your Time will not discriminate against you in any way. If you exercise certain rights, understand that you may be unable to use or access certain features of our website or our products or services. You may have the right to appeal our decision if we deny your rights request. To submit an appeal, contact us at privacy@yourtimebmh.com.

CONTACT US

If you have any questions about Your Time’s Privacy Policy, would like to exercise your rights over your information, or would like to submit a concern or complaint, please contact us at privacy@yourtimebmh.com. You can also write to us at: Attn: Privacy Requests, Your Time Behavioral & Mental Health LLC, PO Box 210, Freeland, Michigan, 48623-0210.

UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. The most recent version of the Privacy Policy is reflected by the version date located at the top of this Privacy Policy. We encourage you to review this Privacy Policy often to stay informed of how we may process your information. If we have the ability to do so (e.g., if you have an active account, or we have contact information for you), we will attempt to notify you of any material changes to our Privacy Policy that impact your personal information. Please note that if you object to any changes to the Privacy Policy, you may request to close your account.